Terms That Govern Your isb7 Account
These terms form the binding agreement between you and isb7 when you open an account and access our lobby in supported regions of Pakistan. Read them carefully —...
What These Terms Actually Cover
These terms apply to every interaction you have with isb7 — from the moment you open your account through every session you run in our lobby. They govern deposits made via JazzCash, Easypaisa, SadaPay, and Raast; withdrawal requests and the verification steps attached to them; account security obligations on both sides; and the conditions under which access may be suspended or closed.
Where local law permits, you may use all features of the platform. In regions where certain activities are restricted, access is limited accordingly. We update these terms when our services change and we notify you before any revision takes effect. Continuing to use your account after a notified change means you accept the revised terms.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Reach Us About These Terms
If any clause in these terms is unclear or you need to raise a dispute about how they have been applied to your account, our support team is available through the channels below.
Live Chat
Connect directly through the chat widget in your account dashboard. Our agents handle terms queries during extended hours and can escalate to our compliance desk when a formal review is needed.
Email Support
Write to our support address for documented queries about account decisions, withdrawal holds, or any clause you believe has been applied incorrectly. We aim to respond within one business day.
Help Centre
Our help centre carries plain-language explanations of the most-asked terms questions, including how verification works, what triggers an account review, and how to close your account cleanly.
Why You Can Rely on These Terms
We have structured these terms to be readable, version-controlled, and consistently applied across every account on the platform, regardless of deposit method or session frequency.
Plain Language Drafting
Every clause is written to be understood without a legal background. Where technical language is unavoidable, we include a plain-English...
Version History Kept
Each revision carries a version date. You can request the version that was active when your account was opened, giving...
Consistent Enforcement
Our compliance team applies these terms uniformly. No account receives different treatment based on deposit size or payment method —...
Withdrawal Rules Transparent
The conditions that must be met before a withdrawal is processed are stated explicitly in the payments section. There are...
Account Security Obligations Clear
We state exactly what we do to protect your account and what you are responsible for on your side, including...
Dispute Path Defined
If you believe a term has been applied incorrectly, the dispute process is set out step by step — who...
How These Terms Align With Our Other Policies
These terms do not stand alone — they connect to our privacy policy, cookie policy, and payment policy in a consistent framework so no rule in one document...
| Privacy Policy | Explains how we collect and store your account data, consistent with the data-handling obligations referenced in these terms. |
|---|---|
| Cookie Policy | Covers the session and analytics cookies used when you access your account, which these terms acknowledge as part of normal platform operation. |
| Payment Policy | Details the processing timelines and verification steps for JazzCash, Easypaisa, SadaPay, and Raast that these terms reference in the deposits and withdrawals section. |
| Account Closure Policy | Sets out the steps for voluntarily closing your account, which these terms permit you to initiate at any time by contacting support. |
| Dispute Resolution Policy | Provides the full escalation path for unresolved complaints, extending the dispute clause in these terms into a structured process with defined timelines. |
| Promotional Conditions | Any active promotion carries its own conditions document, which is incorporated into these terms by reference when you opt into that promotion. |
| Jurisdiction Notice | A separate notice lists the regions where access is supported and those where it is restricted, giving geographic context to the access clauses in these terms. |
Key Elements Shaping Your isb7 Account
These are the structural elements of your account relationship with isb7 — the practical features that the terms govern and that define how your account behaves...
Account Verification
Identity verification is completed once at account opening. We use document checks to confirm your details, and the terms set out exactly which documents are accepted and how long the process takes.
Session Accountability
Every session run under your credentials is your responsibility under these terms. We log session data for security purposes and make it available to you on request through your account history.
Fund Movement Rules
Deposits and withdrawals follow the rules in the payments section of these terms. Processing times vary by method — Raast and Easypaisa typically clear faster than card-based alternatives.
Account Suspension Conditions
The terms list the specific actions that may lead to a temporary suspension, so you know in advance what triggers a review and what the reinstatement process looks like.
Communication Preferences
You control how isb7 contacts you about account activity. The terms explain how to update your preferences and what mandatory communications we are required to send regardless of your settings.
Term Updates and Notice
We notify you of any material change to these terms before it takes effect. The notice period and the method of notification are stated in the amendments clause so you are never caught off guard.